Question 1

What is Uplinks and what do Uplinks do?

Accepted Answer

Uplinks is a digital agency specializing in web development, mobile applications, e-commerce solutions, and digital transformation. We help businesses create scalable, high-performance digital solutions that drive growth and enhance user experiences.

Question 2

What services do Uplinks offer?

Accepted Answer

We offer comprehensive digital services including IT consulting, UI/UX design, frontend and backend development, mobile app development, e-commerce solutions, system integration, cloud & DevOps, and migration & maintenance services.

Question 3

How long does a typical project take?

Accepted Answer

Project timelines vary based on complexity and scope. A simple website typically takes 2-4 weeks, while complex web applications or e-commerce platforms can take 8-16 weeks. We provide detailed timelines during the planning phase.

Question 4

How much do Uplinks services cost?

Accepted Answer

Our pricing depends on project scope, complexity, and requirements. We offer competitive rates and provide detailed quotes after understanding your specific needs. Contact us for a free consultation and personalized quote.

Question 5

What technologies do Uplinks use?

Accepted Answer

We use modern, industry-standard technologies including Next.js, React, Node.js, TypeScript, Tailwind CSS, and various cloud platforms. We choose the best technology stack based on your project requirements and long-term goals.

Question 6

What is Uplinks's development process?

Accepted Answer

We follow a structured 4-step process: 1) Discovery & Planning, 2) Design & Prototyping, 3) Development & Testing, and 4) Launch & Support. This ensures quality delivery and keeps you informed throughout the project.

Question 7

How do you communicate during projects?

Accepted Answer

We maintain regular communication through WhatsApp, email, and scheduled video calls. You'll receive weekly progress updates and have direct access to our project manager throughout the development process.

Question 8

Do you offer revisions and changes?

Accepted Answer

Yes, we include a reasonable number of revisions in our project scope. Major changes that affect the original scope may require additional time and cost, which we'll discuss transparently before proceeding.

Question 9

Do you provide ongoing maintenance and support?

Accepted Answer

Yes, we offer various maintenance and support packages including security updates, performance monitoring, content updates, and technical support. We can discuss the best support plan for your needs.

Question 10

Do you provide hosting services?

Accepted Answer

We can help you choose and set up the best hosting solution for your project, including cloud platforms like Vercel, Netlify, or AWS. We also provide guidance on domain registration and DNS configuration.

Question 11

Is SEO included in your web development services?

Accepted Answer

Yes, we implement basic SEO best practices in all our web projects including proper meta tags, structured data, fast loading times, and mobile optimization. We also offer advanced SEO services as an add-on.

Question 12

Are your websites mobile-responsive?

Accepted Answer

Absolutely! All our websites are built with a mobile-first approach and are fully responsive across all devices and screen sizes. We test thoroughly on various devices to ensure optimal user experience.

Question 13

What are your payment terms?

Accepted Answer

We typically work with a 50% upfront payment and 50% upon project completion. For larger projects, we can arrange milestone-based payments. We accept bank transfers and various digital payment methods.

Question 14

Who owns the code and design after project completion?

Accepted Answer

You own all the code, designs, and intellectual property created for your project. We provide complete source code and design files upon final payment. We may showcase the project in our portfolio with your permission.

Question 15

Do you provide emergency support?

Accepted Answer

Yes, we offer emergency support for critical issues that affect your website or application functionality. Emergency support is available 24/7 for clients with active maintenance contracts.

Question 16

How do you ensure data security and privacy?

Accepted Answer

We implement industry-standard security practices including HTTPS encryption, secure authentication, data validation, and regular security audits. We also comply with GDPR and other relevant privacy regulations.

Question 17

What do you need from me to start a project?

Accepted Answer

We need a clear understanding of your goals, target audience, preferred features, design preferences, and any existing brand materials. We'll guide you through a detailed questionnaire during our initial consultation.

Question 18

Do you work with clients remotely?

Accepted Answer

Yes, we work with clients both locally and remotely across Indonesia and internationally. Our remote collaboration process is well-established with regular communication and project management tools.

Question 19

How much does it cost to build a website in Indonesia?

Accepted Answer

Website development costs in Indonesia vary based on complexity. A basic business website starts from $500-1,500, while custom web applications range from $2,000-10,000+. We provide transparent pricing with no hidden fees and offer flexible payment plans.

Question 20

Do you build online stores and e-commerce websites?

Accepted Answer

Yes, we specialize in custom e-commerce development including online stores, marketplace platforms, and B2B solutions. We integrate with popular payment gateways like Midtrans, Xendit, and international options, plus inventory management and analytics.

Question 21

Do you develop mobile apps for iOS and Android?

Accepted Answer

Yes, we develop native iOS and Android apps as well as cross-platform solutions using React Native. Our mobile apps include features like push notifications, offline functionality, API integrations, and app store optimization.

Question 22

Can you redesign my existing website?

Accepted Answer

Absolutely! We offer website redesign services to modernize your existing site with better design, improved performance, mobile responsiveness, and enhanced user experience. We can migrate your existing content and maintain your SEO rankings.

Question 23

Do you build websites with content management systems (CMS)?

Accepted Answer

Yes, we build custom CMS solutions and work with headless CMS platforms like Strapi, Contentful, and Sanity. This allows you to easily update content, manage products, and maintain your website without technical knowledge.

Question 24

Can you integrate third-party APIs and services?

Accepted Answer

Yes, we specialize in API integrations including payment gateways, social media APIs, shipping providers, CRM systems, email marketing tools, and custom business applications. We ensure secure and reliable data exchange.

Question 25

How do you ensure fast website loading speeds?

Accepted Answer

We optimize performance through image compression, code minification, CDN implementation, caching strategies, and modern frameworks like Next.js. Our websites typically achieve 90+ Google PageSpeed scores and load in under 3 seconds.

Question 26

Do you provide digital marketing services?

Accepted Answer

While we focus on development, we implement SEO best practices and can recommend trusted digital marketing partners for Google Ads, social media marketing, and content strategy to help grow your online presence.

Question 27

What databases do you work with?

Accepted Answer

We work with various databases including PostgreSQL, MySQL, MongoDB, and cloud databases like Firebase and Supabase. We choose the best database solution based on your data requirements and scalability needs.

Question 28

Do you provide cloud hosting and deployment?

Accepted Answer

Yes, we deploy applications on modern cloud platforms like Vercel, Netlify, AWS, and Google Cloud. We handle domain setup, SSL certificates, CDN configuration, and provide monitoring and backup solutions.

Question 29

Do you offer special packages for startups?

Accepted Answer

Yes, we offer startup-friendly packages with flexible payment terms and MVP development approaches. We help startups launch quickly with essential features and scale gradually as your business grows.

Question 30

How much does website maintenance cost?

Accepted Answer

Our maintenance packages start from $100/month for basic updates and security monitoring, up to $500/month for comprehensive support including content updates, performance monitoring, and priority support.

Question 31

Do you provide any guarantees on your work?

Accepted Answer

Yes, we provide a 30-day bug-fix guarantee after project completion and offer ongoing support packages. We're committed to delivering high-quality solutions and will address any issues promptly.

Question 32

Can you build custom software and business applications?

Accepted Answer

Yes, we develop custom business software including CRM systems, inventory management, booking platforms, and workflow automation tools. We analyze your business processes and create tailored solutions.

Question 33

Do you help migrate websites to new platforms?

Accepted Answer

Yes, we provide migration services from old platforms to modern solutions, including WordPress to headless CMS, legacy systems to cloud platforms, and data migration with minimal downtime.

Question 34

How big is your development team?

Accepted Answer

We have a dedicated team of experienced developers, designers, and project managers. Our team size scales based on project requirements, ensuring you get the right expertise and attention for your project.

Question 35

What happens during the free consultation?

Accepted Answer

During our free consultation, we discuss your project goals, requirements, timeline, and budget. We provide initial recommendations, technology suggestions, and a preliminary project outline with no obligation.

Question 36

How often will I receive project updates?

Accepted Answer

We provide weekly progress reports via email and WhatsApp, plus real-time access to our project management system. You can schedule additional calls anytime to discuss progress or changes.

Question 37

Will I have access to the source code during development?

Accepted Answer

Yes, we use Git version control and can provide access to the repository during development. You'll have complete access to all source code and documentation upon project completion.

Question 38

Do you work with international clients?

Accepted Answer

Yes, we work with clients globally and have experience with different time zones, currencies, and business requirements. We provide English communication and can accommodate various payment methods.

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